Terms and Conditions Delicuan — The Complete Guide for Malaysian Players

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "Delicuan" refers to the online gaming platform accessible via the website delicuan.vu and the Delicuan mobile app.
• "Player" or "You" refers to any individual who registers an account and uses Delicuan's services.
• "Account" refers to a player account registered on the Delicuan platform.
• "Account Balance" refers to the total funds available in a player's account at any given time, including real cash and bonus credits.
• "Bonus" refers to any credits, free spins, cashback, or other promotional incentives granted by Delicuan to players.
• "Wagering Requirements" refers to the minimum amount a player must wager before bonus funds can be converted into withdrawable cash.
• "KYC" (Know Your Customer) refers to the identity verification process carried out by Delicuan to confirm a player's identity.

To use Delicuan's services, you are required to register an account by providing accurate, complete, and up-to-date information. Delicuan reserves the right to terminate any account found to have provided false or misleading information.

• Each individual is only permitted to hold one active account only. Multiple account registrations by the same individual are prohibited and may result in all associated accounts being terminated and account balances forfeited.
• Applicants must be aged at least 18 years of age at the time of registration. Delicuan reserves the right to request proof of age at any time.
• Your account password must be strong and kept confidential. Do not share your login credentials with anyone, including Delicuan staff.
• If you suspect your account has been accessed without authorization, contact the Delicuan support team immediately.

Delicuan accepts deposits via bank transfer to major local banks including Maybank, CIMB, Public Bank, RHB, and Hong Leong Bank in Malaysian Ringgit (RM).

• Minimum Deposit Limit: RM 20 per deposit transaction.
• Minimum Withdrawal Limit: RM 50 per withdrawal request.
• All withdrawals will be processed to the bank account registered under the same player's name. Delicuan will not process withdrawals to third-party accounts.
• Withdrawal processing times range from 15 minutes to 3 business hours, depending on your account verification level and system load.
• Delicuan reserves the right to temporarily suspend or hold withdrawals for security review purposes if unusual account activity is detected.
• Any processing fees charged by the receiving bank are solely the player's responsibility.

Delicuan offers a wide range of bonuses and promotions to players. Each bonus is subject to wagering requirements and specific terms stated on the relevant promotions page. General conditions applicable to all bonuses are as follows:

• The welcome bonus may only be claimed once per eligible new player.
• Bonus wagering requirements must be met within the specified timeframe, otherwise the bonus and any associated wins will expire automatically.
• Not all games contribute equally toward meeting the wagering requirement. Different games carry different contribution percentages as specified in the individual promotion terms.
• Delicuan reserves the right to void bonuses and winnings obtained through bonus abuse, including but not limited to low-risk wagering or the use of strategies clearly intended to manipulate bonus conditions.
• Any changes to promotion terms will be communicated in advance via the website or app notifications.

All games available on the Delicuan platform use an independently certified Random Number Generator (RNG) system. The outcome of every game round is entirely random and free from any external influence.

• Players agree to play in accordance with the rules of each game as set out by the respective game provider.
• In the event of a technical failure during gameplay, affected bets will be voided and the funds returned to the player's account balance.
• Delicuan is not responsible for any losses resulting from internet disruptions on the player's end.
• The use of any automation software, bots, or other unauthorized methods to play is strictly prohibited and may result in account closure.

As part of Delicuan's commitment to platform security and compliance with industry standards, the KYC process is implemented to verify player identity.

• Players are required to submit a valid copy of their identity card or passport when requested by Delicuan.
• Proof of current residential address may be required in certain situations.
• Withdrawals exceeding the set limit require completed KYC verification beforehand.
• All submitted documents are stored securely using 256-bit SSL encryption and will not be shared with third parties without the player's consent, except as required by law.
• The KYC verification process is typically completed within 24 hours on business days.

The following are strictly prohibited on the Delicuan platform:

• Use of the account by individuals under the age of 18.
• Registering multiple accounts by the same individual.
• Using illegally obtained funds to make deposits (money laundering).
• Any attempt to hack, disrupt, or manipulate Delicuan's systems in any way.
• Colluding with other players to manipulate game outcomes in any game mode.
• Using a VPN or other methods to conceal your actual location in order to bypass geo-restrictions.
• Any form of threats, harassment, or inappropriate conduct toward Delicuan staff or other players.

Delicuan values player privacy and protects your personal data in accordance with our Privacy Policy available on the Privacy Policy. In brief:

• Your personal data is collected solely for the purposes of service delivery, identity verification, and account-related communications.
• Your information will not be sold or shared with third-party advertisers without your consent.
• You have the right to request access to your personal data held by Delicuan.
• Cookies are used to enhance the user experience and can be managed through your browser settings.

Delicuan will not be liable for any loss or damage arising from:

• Service disruptions caused by circumstances beyond Delicuan's control, including natural disasters, external cyberattacks, or infrastructure issues.
• Financial losses incurred by the player as a result of legitimate game outcomes.
• Unauthorized access to a player's account resulting from the player's own negligence in safeguarding their login credentials.
• Damage to the player's device or software caused by external factors.

Delicuan's maximum liability under any circumstances shall not exceed the total deposits made by the player in the 30 days preceding the claim.

An account may be closed at the player's own request or by Delicuan under certain circumstances.

• Voluntary Closure: Players may request account closure at any time by contacting the Delicuan support team. Any valid account balance will be returned after the review is complete.
• Closure by Delicuan: Delicuan reserves the right to close an account without prior notice if there is evidence of a terms and conditions violation, fraud, illegal activity, or platform abuse.
• In the event of account closure due to a violation, Delicuan reserves the right to hold the account balance pending completion of the investigation.
• Players whose accounts have been closed due to a violation are not permitted to register a new account.

Delicuan is fully committed to responsible gaming practices. We believe that online gaming should be enjoyed purely as entertainment, not as a means of generating income or resolving financial difficulties.

• Players can set daily, weekly, and monthly deposit limits through their account settings.
• The loss limit feature allows players to set a maximum amount they can lose within a specified period.
• Temporary break options (7 days, 30 days, or 90 days) are available for players who need a pause from playing.
• A self-exclusion program is available for players who feel they need to stop playing entirely.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the jurisdiction in which Delicuan operates. Any dispute arising from or relating to these Terms will be resolved through binding arbitration.

• If any provision in these terms is found to be invalid or unenforceable, it will be reinterpreted in a way that most closely reflects the original intent, while all other provisions remain in full force.
• Delicuan's failure to enforce any right or provision under these terms shall not be deemed a waiver of that right.
• These Terms and Conditions constitute the entire agreement between the player and Delicuan regarding the use of the platform, superseding all prior agreements.

If you have any questions about these Terms and Conditions, please contact the Delicuan support team, available 24/7. We are ready to assist in Bahasa Malaysia.