Data Protection

Privacy Policy Delicuan — We Take Your Data Seriously

Your trust is our priority. This Privacy Policy clearly explains how Delicuan collects, uses and protects the personal data of all Malaysia players.

Updated: 1 January 2026
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How Delicuan Protecting Your Privacy

Six layers of data protection we implement to safeguard players' personal information

End-to-End Data Encryption

All data transmitted between your device and delicuan servers is protected by SSL 256-bit encryption technology — the same standard used by local financial institutions and banks.

Protected Database

Player personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 security monitoring to prevent any unauthorized access attempts.

No Commercial Data Sharing

Delicuan does not sell, rent, or share player personal data with advertisers or third parties for commercial purposes. Your data belongs to you, not to us as a business asset.

Secure KYC Verification

Identity verification documents submitted for the KYC process are stored in an isolated environment with stricter security controls. Only authorized personnel may access these documents.

Explicit Consent from Players

Delicuan only collects data that you knowingly provide during registration and platform use. No data is collected covertly. You may withdraw your consent at any time.

Regular Review & Updates

Our Privacy Policy is reviewed periodically to ensure it remains aligned with changes in data protection laws and technological developments. Players will be notified whenever significant changes are made.

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Quick Summary: We collect data to operate the platform, protect it with best-in-class encryption, never sell your data to anyone, and give you the right to request access or deletion at any time.

1

Introduction and Scope of This Policy

Delicuan values the privacy of every player who uses our platform. This Privacy Policy explains in detail how we collect, store, use, and protect your personal data when you register an account, make a deposit or withdrawal, play games, or simply browse delicuan.vu.

This document applies to all Delicuan platform users regardless of the device used — whether via a web browser on a computer, smartphone, or through the Delicuan mobile app. By using any Delicuan service, you agree to the data collection and processing practices described in this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions Delicuan for a full overview of your rights and responsibilities as a player.

2

Types of Personal Data We Collect

Delicuan collects personal data from various sources depending on how you interact with our platform. The following are the categories of data we collect:

Data Category Example Information Collection Method
Identification Data Full name, date of birth, identity card number During registration and KYC
Contact Data Email address, phone number, residential address During account registration
Financial Data Bank account number, deposit and withdrawal records During financial transactions
Technical Data IP address, browser type, operating system, device ID Automatically during usage
Game Data Game history, betting, wins and losses During gameplay activity
Communication Data Support chat records, emails sent During interactions with support
3

How Your Personal Data Is Used

Every piece of data we collect has a clear and lawful purpose. delicuan uses your personal data for the following purposes:

  • Account Management: Creating and maintaining your player account, including secure login and two-factor identity verification.
  • Transaction Processing: Processing your deposits and withdrawals efficiently and securely through your chosen payment method.
  • KYC Verification: Verifying your identity as part of the platform's security and compliance requirements.
  • Service Provision: Giving you access to all games, promotions and features on the Delicuan platform.
  • Customer Support: Helping you resolve any queries or issues related to your account and games.
  • Fraud Prevention: Detecting and preventing fraudulent activity, money laundering and platform abuse.
  • Promotional Communications: Sending you information about the latest promotions, bonuses and offers — you can unsubscribe at any time.
  • Platform Improvement: Analysing usage patterns to improve the overall playing experience and platform functionality.
4

Data Sharing with Third Parties

Delicuan does not sell, rent, or transfer player personal data to third parties for marketing or commercial purposes. However, there are specific situations where data may be shared, namely:

  • Payment Service Providers: Required transaction details are shared with payment processors and banks to complete your deposits and withdrawals.
  • Game Providers: Minimal technical data is shared with game providers such as Pragmatic Play and PG Soft for game operation and win verification purposes.
  • KYC Verification Services: Identity documents may be processed by third-party verification service providers bound by strict confidentiality agreements.
  • Legal Obligation: Data may be disclosed to the relevant authorities when required by court order or legal obligation.

All third-party partners working with delicuan are bound by strict data protection agreements and are not permitted to use your data for any purpose other than what has been specified.

5

Data Protection Security Measures

Delicuan implements a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • 256-bit SSL encryption for all data transmitted between your device and Delicuan's servers.
  • Encryption of sensitive data such as passwords using irreversible hashing algorithms.
  • Role-based access controls ensuring only authorised staff can access players' personal data.
  • Continuous server security monitoring and automated intrusion detection systems.
  • Regular penetration testing conducted by independent security experts.
  • Regular data backup procedures to ensure no data is lost due to system failure.
  • Mandatory cybersecurity training for all Delicuan staff who handle player data.
6

Use of Cookies and Tracking Technologies

The Delicuan website and app use cookies and similar tracking technologies to enhance the user experience and enable certain features to function properly. There are several types of cookies we use:

  • Essential Cookies: Required for core platform functionality such as login sessions and security. These cookies cannot be disabled without affecting platform functionality.
  • Preference Cookies: Saving your preferences such as language selection and last login record for your convenience.
  • Analytics Cookies: Helping us understand how players use the platform so we can continuously improve it. Analytics data is collected anonymously.
  • Security Cookies: Helping us detect suspicious activity and protect player accounts from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Delicuan platform.

7

Data Retention Period

Delicuan retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we may retain certain data for periods prescribed by legal requirements and regulations relating to anti-money laundering and financial records.

  • Identification Data and KYC: Retained for 5 years after account closure or the period required by applicable law.
  • Financial Transaction Records: Retained for 7 years for financial audit and legal compliance purposes.
  • Technical Data and Logs: Retained for 12 months for security and system debugging purposes.
  • Support Communication Records: Retained for 2 years for customer service reference and dispute resolution.
8

Your Rights as a Player

As a delicuan player, you have the following rights regarding your personal data:

Rights Delicuan Players over Personal Data

You have full control over your personal data at Delicuan

Right of Access

You have the right to request a copy of all personal data we hold about you at any time. Requests will be processed within 30 business days.

Right to Rectification

If any of your personal data is inaccurate or incomplete, you have the right to request an immediate correction through your account settings or customer support.

Right to Erasure

You may request deletion of your personal data upon account closure, subject to data retention obligations required by law.

Right to Restriction of Processing

You have the right to request that we restrict how your data is used in certain situations, such as when there is a dispute regarding the accuracy of your data.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another service provider if you wish.

Right to Unsubscribe from Marketing

You can stop receiving marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our support team.

9

Child Data Protection

The Delicuan platform is intended exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from individuals below that age. Should we discover that a child's data has been collected without our knowledge, that data will be deleted immediately and the relevant account will be terminated.

If you are a parent or guardian who believes your child has registered an account at Delicuan, please contact our support team immediately so we can take the necessary action.

10

Changes to This Privacy Policy

Delicuan reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or developments in how we handle data. Any amendments will take effect once the updated version is published on our website.

For significant changes that directly affect your privacy rights, we will notify you in advance via in-app notifications or email to your registered address. We encourage you to review this Privacy Policy periodically to ensure you are always informed about how we protect your information.

The latest update date of this Privacy Policy is 1 January 2026. Continued use of the Delicuan platform after the update date will be considered your acceptance of the latest version of the Privacy Policy.

11

How to Contact Us About Privacy

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, the Delicuan data protection team is ready to assist you.

You can reach us via live chat available 24 hours a day, 7 days a week on the Delicuan platform. Our team, fluent in both Malay and English, will respond as promptly as possible — typically within one hour.

For official requests related to personal data rights such as access, correction or deletion of data, please submit a written request via email to our support address. Such requests will be processed within 30 business days and we will notify you of the action taken.

We also welcome any feedback from players on how we can improve our privacy practices. Your input helps us do better at protecting the information of the Delicuan player community.

Trust in Your Data Security?

Delicuan protects your personal data with industry-leading encryption and transparent privacy practices. Register today and enjoy a safe gaming experience alongside 150,000+ Malaysian players who have trusted us.

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