At delicuan, we believe online gaming should be enjoyed as entertainment — not a burden. This page outlines all the tools and resources we provide to help you play smart and stay in control.
Limits set by the player
Age verification is strictly enforced
Pause anytime
Bahasa Melayu-speaking team
Since Delicuan launched in 2019, player wellbeing has been the cornerstone of our platform. Many Malaysian players come to Delicuan for fun, to test their luck, and to enjoy a wide range of quality games — and that's exactly what we want to keep happening.
However, we are also aware that gaming can become problematic if not managed wisely. Responsible gaming is not just a slogan for us — it is a daily practice reflected in every platform design decision, account management policy, and tool we provide for our players.
Delicuan provides a full range of self-control tools that you can activate yourself through your account settings, with no approval needed from anyone. Deposit limits, loss limits, play time limits, temporary breaks, and self-exclusion — all at your fingertips.
If you feel gaming is starting to affect your finances, relationships, or emotions, that's a sign to take seriously. This page provides a complete guide to recognizing warning signs and the steps you can take right away.
Delicuan's Principles: We'd rather a player take a break than keep playing under stress. Your wellbeing matters more to us than any short-term gain for the platform.
All these tools are accessible directly through your account settings — no approval required
Set a daily, weekly, or monthly deposit limit to ensure you never spend beyond your own budget. Limits can be decreased immediately but require a waiting period to increase.
Set the maximum loss amount you are willing to absorb within a given period. Once the limit is reached, your account will not allow any new wagers until the period resets.
Control how long you play in a single session. When the time limit is reached, the system will send a notification and can automatically restrict access based on your settings.
Choose to take a break for 24 hours, 7 days, 30 days, or 90 days. During the break period, you will not be able to log in to your account or place any wagers.
The strictest option available to you. Self-exclusion will block your access to Delicuan for a minimum of 6 months up to permanently. This is the right tool if you feel gaming has become a serious problem.
Enable notifications to alert you when you're approaching your set limits — whether deposit, loss, or play time limits — so you always stay aware of your gaming activity.
View your complete history of gaming activity, deposits, and withdrawals at any time. Full transparency into your play patterns helps you make better decisions.
Six concrete steps we take to keep this platform safe and responsible
Every registration goes through an age check. Players who fail to verify that they are at least 18 years old will not be permitted to use the Delicuan platform under any circumstances.
Delicuan's system automatically monitors play patterns. If a sudden change in betting patterns suggests a potential issue, our team will proactively reach out to the player.
All Delicuan customer support staff receive specialist training on how to identify and handle problem gaming issues with empathy and professionalism.
All promotions and bonuses at Delicuan are explained with clear, easy-to-understand terms. We do not use high-pressure tactics or promotions designed to push players into spending beyond their means.
Delicuan does not offer any form of credit, loans, or financing to players. You can only play using funds you already have in your account.
Delicuan actively spreads responsible gaming information through in-platform content and communicates with players about healthy gaming practices.
Just a few simple steps — all done on your own without contacting customer support.
Open the delicuan app or website and log in using your registered username and password.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming Controls" from the menu.
Select the type of control you want to activate — deposit limit, loss limit, time limit, temporary break, or self-exclusion.
Enter the limit value or select a break period that suits your needs. Review and make sure the settings are correct before confirming.
Click "Save" or "Confirm". Reduced limits and temporary breaks take effect immediately. You will receive a confirmation notification via email.
Limit Decrease: Reduced limits take effect immediately with no waiting period. This is in place to ensure instant protection.
Limit Increase: Any request to increase a deposit or loss limit requires a mandatory 7-day waiting period — this ensures decisions are made with a clear head.
Self-Exclusion: Once activated, self-exclusion cannot be cancelled during the chosen period. This tool is designed to give you maximum protection.
Need Help? Delicuan's Malay-speaking support team is available 24/7 to help you activate any responsible gaming tools or answer any related questions.
If you experience any of the following situations, we encourage you to use the self-control tools or contact our support team:
Answers to the most frequently asked questions by delicuan players about self-control tools and responsible gaming.
Delicuan's Malay-speaking support team is available 24/7 to assist you.
View All FAQRegister a delicuan account today and enjoy a safe, responsible, and enjoyable gaming experience. You have full control over how you play — and we're always here to support you.